Trials, tribulations, and triumphs in the selection of an information system / Michael D. Schlesselman -- Training on a new healthcare system technology / James L. Besier -- Ten tips for improving computer provider order entry implementation / Carol J. Hope -- Going paperless : the creation of online forms / Ingrid K. Lewis -- Medication use process automation and system integration / Mark H. Siska -- Downtime bytes! / Patrice S. Johnson -- What did you do with my medication? / Barbara L. Giacomelli -- Barcodes : they're not just for medication administration anymore / Lynn Ethridge -- Using genealogy data linked to hospital records to build a unique pharmacogenomic research resource / Frederick S. Albright -- "If you didn't document it--" : that's old news / Brent I. Fox and Georgia W. Fox -- The catcher in the rye : learning from community pharmacists' interventions on electronic prescriptions / Terri L. Warholak and Michael T. Rupp -- Online pharmacy services resource center : a concept URL bound to love / Janet Jean Madsen.