Focus first on service the voice and face of your utility.
Başlık:
Focus first on service the voice and face of your utility.
Yazar:
American Water Works Association.
Yayın Bilgileri:
Denver, Colo. : American Water Works Association, c2007.
Fiziksel Tanımlama:
vii, 79 p. : ill.
İçerik:
section 1. Perspectives on customer service -- section 2. The foundations of exceptional service -- section 3. Communication-customer service in action -- section 4. Automated technologies for improved customer service -- section 5. Applying what you've learned.