Speaking Up: Is Speaking or Listening Related to Health Care Errors?
Başlık:
Speaking Up: Is Speaking or Listening Related to Health Care Errors?
Yazar:
Kane, Julia, author.
ISBN:
9780438063341
Yazar Ek Girişi:
Fiziksel Tanımlama:
1 electronic resource (134 pages)
Genel Not:
Source: Dissertation Abstracts International, Volume: 79-10(E), Section: B.
Advisors: Linda S. Beeber Committee members: Michael J. Gilchrist; Steve May; Celeste Mayer; Gwen D. Sherwood.
Özet:
Communication issues have been recognized as a contributing factor in the majority of health care errors. Failure to share critical information or concerns with other health care professionals is one type of communication issue, and for years health care professionals have been told to "speak up" when they have information or concerns to address this. What is meant by "speak up" has not been clear, as it has been defined and operationalized in many different ways. A literature review was conducted to explore the meaning of "speak up," and 187 articles were evaluated for usage of the term speaking up and related synonyms. A mixed methods study was conducted at a large academic medical center, utilizing survey data to identify units with high and low levels of speaking up behaviors and then interviews were conducted with nurses to explore how they define and operationalize speaking up. This led to a description of the phenomenon of speaking up for medical surgical nurses at one hospital. Results from the study and the literature review also indicate that most health care professionals do speak up when they see an issue, indicating we need to examine issues around raising concerns beyond encouraging people to do it. Definitions from the literature and from interviews were examined for similarities and differences and a new definition for speaking up for patient safety is presented. Recommendations for future research, including the need to examine speaking up from the listening side, are discussed.
Notlar:
School code: 0153
Tüzel Kişi Ek Girişi:
Mevcut:*
Yer Numarası | Demirbaş Numarası | Shelf Location | Lokasyon / Statüsü / İade Tarihi |
---|---|---|---|
XX(679390.1) | 679390-1001 | Proquest E-Tez Koleksiyonu | Arıyor... |
On Order
Liste seç
Bunu varsayılan liste yap.
Öğeler başarıyla eklendi
Öğeler eklenirken hata oldu. Lütfen tekrar deneyiniz.
:
Select An Item
Data usage warning: You will receive one text message for each title you selected.
Standard text messaging rates apply.