The Impact of Quality Management Systems on Contractor Performance Assessment Reporting System Scores
Başlık:
The Impact of Quality Management Systems on Contractor Performance Assessment Reporting System Scores
Yazar:
Gray, John G., author.
ISBN:
9780438039322
Yazar Ek Girişi:
Fiziksel Tanımlama:
1 electronic resource (157 pages)
Genel Not:
Source: Dissertation Abstracts International, Volume: 79-10(E), Section: A.
Advisors: Kewal Verma Committee members: Karen Johnson; Xianbin Li.
Özet:
This study had three objectives. The first was to determine the correlation between the presence of a formal Quality Management System (QMS) and customer satisfaction in the defense industry as measured by Contractor Performance Assessment Reports System (CPARS) scores. The second was to understand if a contract without a formal QMS benefits, in terms of CPARS scores, from a sister contract that does possess a formal QMS. The third was to determine if the correlation between the presence of a formal QMS and CPARS scores prior to Fiscal Year (FY) 15 differed from the same correlation after FY15, when the United States Navy altered its acquisition strategy. The study revealed the presence of a QMS does make a difference in CPARS scores, that in some cases contracts that do not have a QMS do benefit from a sister contract that possess a formal QMS, and that the Navy's altered acquisition strategy did not make a difference in CPARS scores. The descriptive data by year discovered a general lowering of CPARS scores over time. This was true of the entire population and the subset of CPARS scores for Navy contracts. At least one customer, the GSA, tended to give lower CPARS scores. Contracts of $10M or more tended to have higher CPARS scores. Many potential mediating variables and factors that may influence the CPARS scores were identified.
Notlar:
School code: 0850
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