Organizational and community capacity building : mediating change in family-serving organizations and groups / Arlene Bowers Andrews and Patricia Stone Motes -- Consulting to organizations and community groups : defining and distinguishing the provision of technical assistance / Patricia Stone Motes, Judith Ann Whiting, and Jeannine P. Salone -- Cultural competence : at the heart of capacity building / Peg McCartt Hess and Andrew Billingsley -- Collaboratives : avenues to build community capacity / Anita Floyd -- Putting it all together : building capacity for strategic planning / Paul Flaspohler, Angela Ledgerwood, and Arlene Andrews -- Building capacity for self-evaluation among community agencies and organizations / Vicki Crocker Flerx.