Machine generated contents note: Part 1. Benefits to Higher Education -- Chapter 1. Communication Centers and Retention in Higher Education: Is There a Link? -- Chapter 2. Speaking Our Minds: Communication Centers and Critical Thinking -- Chapter 3. Communication Centers and Liberal Arts Education: Problems and Possibilities Associated with Cross-Disciplinary Engagements -- Chapter 4. The Communication Center: A Critical Site of Intervention for Student Empowerment -- Chapter 5. The Role Becomes Them: Examining Communication Center Alumni Experiences -- Part 2. Challenges to Today's Centers -- Chapter 6. Ethics and the Communication Center: Chameleon or Tortoise? -- Chapter 7. The Blind Leading the Blind? An Ethnographic Heuristic for Communication Centers -- Chapter 8. Learning to Tell What You Know: A Communication Intervention for Biology Students -- Chapter 9. Using Theory and Research to Increase Student Use of Communication Center Services -- Chapter 10. Focusing on Faculty: The Importance of Faculty Support to Communication Center Success -- Part 3. Alternative Models for Communication Centers -- Chapter 11. Communication Center Ethos: Remediating Space, Encouraging Collaboration -- Chapter 12. The Combined Centers Approach: How Speaking and Writing Centers Can Work Together -- Chapter 13. Course Management Systems: Creating Alternative Avenues for Student Access of Communication Centers -- Chapter 14. Virtual Communication Centers: A Resource for Building Oral Competency -- Chapter 15. The Implementation of Computer-Mediated Communication in Communication Centers -- Part 4. New Directions in Consultant Training -- Chapter 16. Technology Tutoring: Communication Centers Take the Lead -- Chapter 17. Using Empathetic Listening to Build Client Relationships at the Center -- Chapter 18. Best Practices in Communication Center Training and Training Assessment .