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Middle Managers Working beyond Senior Management's Expectations: A Phenomenological Study of the Managed Healthcare Industry in Southern California
Başlık:
Middle Managers Working beyond Senior Management's Expectations: A Phenomenological Study of the Managed Healthcare Industry in Southern California
Yazar:
Dugas, Gerald, author.
ISBN:
9780438005143
Yazar Ek Girişi:
Fiziksel Tanımlama:
1 electronic resource (169 pages)
Genel Not:
Source: Dissertation Abstracts International, Volume: 79-10(E), Section: B.
Advisors: Shalamon Duke Committee members: Carlos V. Guzman; Keith Larick.
Özet:
Middle Managers Working beyond Senior Management's Expectations: A Phenomenological Study of the Managed Healthcare Industry in Southern California.
Purpose. The purpose of this qualitative study was to explore how middle managers and senior managers working in the managed healthcare industry in southern California perceive what factors motivated middle managers to work beyond senior management's expectations.
Methodology. A qualitative phenomenology study was chosen because it allowed the researcher to acquire a firm understanding of the nature of everyday lived experiences. This methodology was used to capture the meaning of experiences that motivated middle managers to work beyond expectations. The researcher conducted semi-structured, face-to-face interviews to gain a deeper understanding of the lived experience of the participants. Participants were six middle managers and six senior managers.
Findings. The data analysis resulted in 106 themes with 890 references across the two research questions. Twenty key findings emerged from the data relating to the lived experience of middle and senior managers working in the managed healthcare field.
Conclusions. Examination of the key findings resulted in seven conclusions demonstrating actions that should be taken to motivate middle managers. Findings focused on recognition, management support, a positive work environment, exceeding expectations through motivation, improved productivity through enhanced communication, a collaborative work environment, transparent communication, and a sense of pride.
Notlar:
School code: 1772
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Yer Numarası | Demirbaş Numarası | Shelf Location | Lokasyon / Statüsü / İade Tarihi |
---|---|---|---|
XX(682020.1) | 682020-1001 | Proquest E-Tez Koleksiyonu | Arıyor... |
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