Measuring the customer satisfaction of services offered by a social security organization in Turkey and determining the efqm excellence level
Başlık:
Measuring the customer satisfaction of services offered by a social security organization in Turkey and determining the efqm excellence level
Yayın Bilgileri:
[y.y. : yayl. y.], 2001.
Fiziksel Tanımlama:
xiii, 135 s.: tbl. ; 21 cm.
