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Wheatcroft, Peter, author.
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Surdak, Christopher.
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ITSMF International, author.
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ITSMF International, author.
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McLean, Daniel.
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Bente, Stefan.
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Chemuturi, Murali, 1950- author.
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McLean, Daniel (ITSM Consultant)
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Harmer, Geoff, author.
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Unhelkar, Bhuvan.
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