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Knowledge management and the SKMS -- Figure 2.3 The service portfolio and its contents -- 2.3 Governance and
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Knowledge management and the SKMS -- Figure 2.3 The service portfolio and its contents -- 2.3 Governance and
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Organizing for service management -- 2.2.4 The service portfolio -- Figure 2.3 The service portfolio and its
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service management -- 2.1.4 Service providers -- 2.1.5 Stakeholders in service management -- 2.1.6 Utility
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role -- 5.2.5 Strategy management for IT services roles -- 5.2.6 Service portfolio management roles

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